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Cultural Interpreter

Volet de programme :
Jeunesse Canada au travail dans les établissements du patrimoine
Titre de l'emploi :
Cultural Interpreter
Nom de l’organisme :
Fort McMurray Heritage Society
Lieu de l’emploi :
Fort McMurray, Alberta
Durée de l'emploi :
2017-05-08 à 2017-07-28 (12 semaines)
Salaire horaire :
16,00 $
General Information
Duration of Job: 14 weeks
Language: English; Cree or French an asset

Project and Job Objectives

The Fort McMurray Heritage Society is opening its Heritage Village to the public this summer for the first time since 2013. After being closed for so long, we need to ensure we deliver the highest visitor experience possible. While the buildings and exhibits are the core of this experience, visitor interactions with staff also contribute significantly. Therefore we are looking to expand our current tour offerings at our Heritage Shipyard site, which has been open since 2014, and resume tours at Heritage Village.

Our Cultural Interpreters are therefore intended to supply these experiences. They will make sure that guided tours are entertaining and informative, that the spaces in both of our museums (Heritage Village and Heritage Shipyard) are engaging, and that the sites are clean and safe. They will also take a role in guest services.

The desired outcomes for this project are as follows: 1) improving existing cultural offerings at the Heritage Shipyard; 2) setting high expectations for the re-opening Heritage Village; 3) running both sites smoothly and efficiently; and 4) ensuring that the Village and the Shipyard are safe, clean, welcoming spaces.

Work Description

The Cultural Interpreters comprise the primary face-to-face interaction with visitors in the Fort McMurray Heritage Village and the Fort McMurray Heritage Shipyard. Interpreters will lead visitors on tours of the museums and answer visitors’ questions. They will also work in the gift shop and at the admissions desk. Since Interpreters are among those employees who spend the most time in various buildings and exhibits, they will also take responsibility for ensuring that Heritage Village and Heritage Shipyard are attractive, clean, and safe.

The employee will:
• Become familiar with regional history and with the Fort McMurray Heritage Society’s offerings
• Lead visitors with a variety of ages and backgrounds on guided tours
• Work in the Village and Shipyard gift shops
• Work at the Village and Shipyard admissions desks
• Ensure visitor experience is welcoming, engaging, and educational
• Perform basic cleaning and caretaking
• Share responsibility for museum safety and attractiveness
• Prepare for events
• Attend training sessions as available
• Prepare evaluations and reports for tours
• Perform other work as necessary

Work Plan

May – August

Week 1: Orientation and Training
Week 2-13: Giving guided tours and other interpretation
throughout: Gift shop at Heritage Village
before May 19th: Prepare for tours and gift shop/admissions at Heritage Shipyard
May 19th: Heritage Shipyard Opening Weekend
after May 19th: Tours and gift/shop admissions at Heritage Shipyard
before June 3rd: Prepare for reduced tours and role-playing at Heritage Village
June 3rd: Heritage Village soft open
after June 3rd: Reduced tours at Heritage Village
before July 1st: Prepare for Heritage Village Grand Re-Opening and Canada 150
July 1st: Heritage Village Grand Re-Opening and Canada 150
after July 1st: Full tours at Heritage Village
Week 14: Wrapping up, final report, exit interview

Priority 1: Training
Priority 2: Tours and guest experience
Priority 3: Extra work as assigned

Employability Skills

• Customer service skills
• Communication skills
• Memory skills
• Team building skills
• Improvisational skills
• Research skills

Candidate Profile

Required Qualifications

• Currently pursuing a degree in a program such as Anthropology, Archeology, Conservation, Drama, Fine Arts, History, Museum Studies, or Restoration
• Qualification for Canada Summer Jobs is required for this position
• Fluent spoken and written English are required; Cree and French are an asset
• An interest in northern history an asset
• Experience in guiding tours or customer service an asset
• Excellent communication skills
• Ability to work with others
• A willingness to learn and to develop new skills
• A proactive personality: responsibility, creativity, and a problem-solving approach

Equal Access

The Fort McMurray Heritage Society is open to hiring any qualified candidate from across Canada. We will post positions with HRDC, the Fort McMurray Community job boards, and job boards of heritage sites.

Deadline

The deadline to apply for this position will be determined. Poster and advertisements will be put forward as soon as possible. Dates are subject to grant approval.
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