Visitor Service Officer: Built Heritage Specialist

  • Volet de programme : Jeunesse Canada au travail dans les établissements du patrimoine
  • Titre de l'emploi : Visitor Service Officer: Built Heritage Specialist
  • Nom de l’organisme : BYTOWN Museum
  • Lieu de l’emploi : Ottawa, Ontario
  • Durée de l'emploi : 2017-05-02 à 2017-09-03 (12 semaines)
  • Salaire horaire : 12,50 $



Position: Visitor Services Officer: Built Heritage Specialist


Rate of Pay: $12.50/hour

The BYTOWN MUSEUM is currently looking for two creative and energetic Visitor Services Officers for the 2017 summer season, May through August. The Visitor Services Officer: Built Heritage Specialist position is an integral part of a professional and enthusiastic team, who will provide an excellent visitor experience to all and support the museum’s continued expansion of programming, and operations showcasing a monumental year as Canadians from coast to coast, visitors alike will come together to celebrate Canada’s Confederation, our past, present and ignite our future. Coinciding with our country’s 150th birthday, the BYTOWN Museum will mark its Centennial Anniversary of opening its doors as Ottawa’s oldest community museum.

Located in the heart of downtown Ottawa, the MUSÉE BYTOWN MUSEUM explores the stories of an evolving city and its residents from its early days as Bytown to present day Ottawa.

Minimum Requirements:

• Minimum of one year completed post-secondary education in Museum Studies, History, Education, Marketing, Event Management, Theatre or suitable equivalent

• Passion for working with the public. Outgoing personality and previous customer service experience

• Proven ability to communicate effectively with your colleagues and the public

• Interest in the history of Bytown, Ottawa and the Rideau Canal. Knowledge of Canadian History

• Demonstrated ability to work as a team, assume initiative and work independently

• Fluency in French and English is mandatory

• Able to lift and carry up to 40 lbs. Able to climb stairs as there is no elevator access beyond the 2nd floors.

Specific Duties and Responsibilities:

• Assist with the daily operation of the museum including but not limited to working in the Admissions, the Boutique, Café and outdoor operations.

• Opening and closing of the museum, manning and maintaining cleanliness of the museum galleries, facilities and public spaces.

• Delivery of public programs, guided tours, annual and special events as required

• Enrich the experience of visitors for both residents and aboard. General interaction and interpretation of the museum and site; providing visitor orientation and tourism information as requested.

• In addition, Visitor Service Officer: Built Heritage Specailists will be assigned specific projects to assist with operational programming in the following area :

o The development and implementation of Built Heritage interpretative tours of the Ottawa Locks Site and Commissariat Building

o The promotion of the significance of Ottawa’s remarkable historical buildings and cultural landscape as it related to Canada’s 150 celebrations

o Evaluate and augment present public and education programming.

o Contribute to the development and facilitation of the museum’s signature events commemorating the BYTOWN Museum’s 100th Birthday, coinciding with Canada’s 150th Anniversary of Confederation.

• Visitor Service Officers will be expected to be available weekends, holidays and some evenings

• Perform other related duties as assigned


• Knowledge of current museum practices as they relate to programming and visitor research

• Enjoys meeting, working and conversing with people of all ages, race and backgrounds

• Experience giving tours, family programs and facilitating events to a range of audiences

• Experience planning and coordinating public events

• Performance and theatre experience

• Proficiency in research and writing

• Knowledge of language other than English and French

The Visitor Services Officer position runs from May 2 to August 31 2017, working 30 to 35 hours a week. Part-time extension in fall may be possible.

Interviews will be conducted in English with a French component.

Candidates must meet Young Canada Works (YCW) eligibility requirements. You are eligible if you:

- are between 16 and 30 years of age at start of employment

- do not have another full-time job (over 30 hours a week) while employed with YCW

- are willing to commit to the full duration of the work assignment

- have been a full-time student (as defined by your educational institution) in the semester preceding the YCW job

- intend to return to full-time studies in the next semester following the YCW job

Resume and a cover letter to be received, no later than 4 pm on Wednesday April 5, 2017 to


Fax: (613) 234-4846

Postal Address: MUSÉE BYTOWN MUSEUM, P.O. Box 523, Station B; Ottawa, Ontario, K1P 5P6

No telephone enquiries please.

While we thank all candidates for showing interest in the BYTOWN MUSEUM, only those candidates selected for interviews will be contacted. The BYTOWN MUSEUM is an equal opportunity employer.

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